Option 1
Price match
Pay the lower price.
We match the competitor price for that item, so you pay the lower price at the till.
Fish Planet London
Price Promise
We want you to feel confident you’re getting great value at Fish Planet London, backed by proper advice and aftercare. If you find the same product cheaper at an approved UK competitor, we’ll help.
What we cover
Products and accessories we stock
We compare against an approved list of UK competitors, online or bricks-and-mortar. If you’re unsure whether a retailer counts, message us and we’ll confirm.
Not included: livestock and live plants.
How it works
One item, your choice
With valid proof, we can apply the Price Promise to one eligible product from your basket. You choose how it’s applied.
Proof
What counts as proof?
Any of the following is fine
- A live link to the competitor’s product page
- A clear screenshot showing the price
To qualify, the competitor offer must be
- For the identical item: same brand, model, size and spec
- In stock and available to buy at the price shown
- Current and verifiable at the time we check it
How to claim online
Send us three things
Use the enquiry form and choose Price Promise Claim. We’ll check the offer and come back to you.
Start your claim- 01
The product
Tell us the product name, or send a screenshot of your basket.
- 02
The competitor offer
Paste the link to the competitor’s product page, or attach a screenshot of the price.
- 03
How to reach you
Leave your name and best contact number so we can confirm quickly.
- 04
We confirm the next step
If it meets the criteria, we confirm whether the price match is applied or store credit is issued.
To keep it fair
Exclusions
Our Price Promise doesn’t apply to:
- Livestock and live plants
- Clearance or liquidation pricing
- Marketplace and third-party sellers (for example eBay or Amazon sellers), unless we confirm they are an approved retailer
- Bundles, multi-buy deals, subscription offers, “new customer” codes and membership-only pricing
- Delivery charges